ConnextPrivate replies
Reply from your phone, stay anonymous
Answer contacts from your own phone or email, and they receive it on their channel — while your personal number is never exposed.
Replying personally means exposing yourself
Two-way conversations build trust, but volunteers and staff shouldn't have to hand out their personal cell number to do it. Logging into a portal for every reply is friction that kills responsiveness.
- Staff exposing personal numbers to reply to contacts
- Having to log into a portal for every single response
- Replies that don't reach the contact's original channel
- Volunteers reluctant to help because privacy isn't protected
Transparent relay, in both directions
Answer however is easiest for you — the contact never sees the difference.
Reply your way
Answer from the portal, by texting a REPLY command from your own phone, or by replying to a forwarded email.
They get their channel
The contact always receives your reply on the channel they originally used, whether that's text, voice, or email.
Your number stays hidden
Your personal number and email are never exposed to the recipient — every reply appears to come from the account.
Personal touch, complete privacy
Inbound texts, calls, and emails forward straight to your own phone or inbox. Reply right from there and Connext relays it back on the contact's channel — your personal number is never revealed.
Questions, answered
Can I reply to contacts without sharing my personal number?
Yes. Connext relays your reply so the contact receives it from the account, not from you. Your personal number and email are never exposed to the recipient.
How do I answer a message from my own phone?
Just text a REPLY command from your phone, and Connext delivers your response to the contact on their original channel. You can also reply from the portal or to a forwarded email.
Does my reply reach them by text, call, or email?
The contact always receives your reply on the channel they originally used. If they texted you, they get a text; if they emailed, they get an email — regardless of how you replied.
Can inbound messages forward to my phone or email?
Yes. Connext can forward inbound texts and calls to an admin's own phone and inbound messages to their email, so you're notified wherever you are — then reply straight from that text or forwarded email.
Answer personally, stay private
Reply from your own phone or email while your number stays hidden.